Set Up Magic Insights:
Navigate to the AI Agents section of the platform and create new agents tailored to your organization's needs.
Define specific goals for each agent, such as tracking customer objections, monitoring competitor mentions, or identifying common questions.
By deploying AI agents within a conversation intelligence platform in Meetric, organizations can harness the power of AI to extract valuable data, foster collaboration, and drive continuous growth and success.
Benefits of using Magic Insights
Extract and quantify any insight from conversations with AI:
AI agents extract and quantify actionable insights from conversations tailored to your unique needs, enabling more informed decisions based on real customer interactions with ultra relevant insights based on your challanges or needs.
Automate the process of identifying trends, saving teams from manually reviewing hours of recordings.
Proactive Problem-Solving and team effort:
Identify recurring customer objections or pain points early and address them proactively.
Provide data-driven feedback to sales and support teams, helping them refine their approach and improve outcomes.
Custom Insights for Every Department:
Sales: Identify which phrases or strategies lead to closed deals.
Customer Success: Track common support issues or onboarding challenges.
Marketing: Understand customer language to tailor messaging.
Product: Gather direct feedback on feature requests or pain points.
Scalability and competitive edge:
AI agents allow organizations to analyze large volumes of conversations consistently, making it scalable across multiple teams or regions.
Stay ahead by monitoring market trends, competitor mentions, and customer preferences extracted by AI agents
How to use Magic Insights.
Customize Agent Parameters:
Configure AI agents to focus on specific keywords, phrases, or topics relevant to your business.
Set rules or triggers under filters for when the AI agent should extract or highlight data during conversations.
Let the AI agents analyze meetings, calls, or video sessions.
The agents will identify patterns, flag important moments, and extract key data automatically according to your prompts.
Access the extracted insights directly from the platform, such as:
Customer sentiment trends.
Frequency of objections or pain points.
Success rates tied to specific strategies or phrases.
Use dashboards or reports to visualize this data for easy analysis. Share AI agent findings with teams across the organization, including sales, customer success, product, and marketing. See chapter about Dashboard for more information.
Use the insights to refine strategies, improve team performance, or align cross-functional efforts