In order to understand what has gone wrong, please follow the below logic:
Did the note-taker join the meeting?**
IF NO: Given that the notetaker should have joined the meeting (By default it joins meetings where the organizer is a Meetric user, and there are external participants),
A) Please contact support by chat on the website or in the dashboard.
IF YES
Please reach out to our support and let us know the following for us to be able to help you quickly:
B) What was the URL to the Zoom, Meet or Teams meeting? C) What was the name of the calendar invitation, as well as the date and time
As soon as we have the above information, a platform specialist will look into this and respond to you.